Do you ship outside the U.S?
We ship to most countries with rates starting at $7 and door to door tracking. We collect and remit duties and taxes for you.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.
How do I get free U.S shipping?
Orders of $50 or more will qualify for free shipping.
When will my order ship?Orders usually ship in 2-3 business days. Orders placed on Friday usually go out early the following week. During new product launches and sales, shipping can take up to 7 days.
How long does shipping take?
For contiguous USA, once shipped, your order should arrive within 2 to 6 business days.
Our international packages usually take 7-14 days. Due to COVID, some packages are taking up to a month to arrive.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal and Amazon Pay.
What if my package is stolen?
Nerdy Ink is not responsible for stolen packages. If a delivered package is stolen, it is the responsibility of the customer to file a report with the authorities or USPS.
What Is Your Return Policy?
We will gladly process an exchange or return within 30 days. Dust Jackets must be unopened and in the plastic sleeve to be returnable.
Due to the high price of shipping and duties, we will only refund the cost of the product for International orders.
To initiate a return simply reach out to our customer service team at firstname.lastname@example.org or via our contact page and let them know why the product didn’t work for you.
The return shipping cost is the responsibility of the customer.
What if I have a problem with an order?
All packages will have a tracking number, but sometimes things still get lost or damaged. If you have a lost or damaged package, or anything else goes wrong, please let us know right away.
If an order is returned to sender due to an incorrect address, the customer is responsible for paying to reship the order.
We stand behind everything we do, and will make it right. You can email us at email@example.com, or contact us here.